Blackpool’s Houndshill ready to welcome the world


Twenty-four in-house staff at the resort’s premier shopping destination have become the largest retailing organisation in the town to gain the recognition. Houndshill now joins other tourist attractions and leisure venues across Blackpool to gain the national award which recognises commitment to excellent customer service. With all their staff now trained by local WorldHost providers, the centre is now eligible to apply for Business Recognition status. WorldHost is a suite of world-class customer service training programmes which has been used to train more than 200,000 people across the UK. The courses include training on serving customers with disabilities, welcoming customers from other cultures, increasing sales through service and an introduction to the general principles of customer service. Earlier this year, Blackpool became the first tourist resort in the UK to be awarded WorldHost Recognised Destination status after more than 2,500 front-line staff qualified for the award. Staff at Houndshill have gained WorldHost qualifications in working with customers with disabilities, as well as management solutions and customer service standards and will roll out other programmes. The shopping centre now hopes to join the likes of Blackpool Pleasure Beach, the resort’s Merlin attractions at the Tower, SeaLife Centre and Madame Tussauds, as well as Blackpool Zoo, Sandcastle Waterpark, the Winter Gardens and Blackpool Transport to be awarded Business Recognition Status.
All businesses in the town form part of the Blackpool Tourism Academy which was formed with the aim to achieve the WorldHost Destination Status and delivering continuous excellent customer service. Debbs Lancelott, Houndshill centre manager, said: “Houndshill took a commitment with the Coastal Communities Trust team to commit to the WorldHost training programme to promote Blackpool as a customer friendly town. “Our commitment was to initially enrol the Houndshill staff onto the various training sessions and then to impart this to the Houndshill retail managers. “We are delighted to have taken part in this scheme which further emphasizes our commitment to excellent customer service. To have a retail offering as part of Blackpool’s WorldHost status is a real coup for the resort.”
Nigel Kilgallon, Chair of the Blackpool Tourism Academy, said: “As Blackpool’s premier shopping centre, it is great to hear Houndshill have now achieved WorldHost Recognition status as this adds further commitment to excellent customer services across the resort.
“To have a WorldHost logo displayed at a recognised brand retailer is testament to the fantastic commitment that businesses in Blackpool have made to delivering excellent service in everything they do.”

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Facilities

Family

Houndshill has a range of facilities to make families enjoy a safe and enjoyable visit. They include:

  • * Family car park spaces on Levels 2-5 of our car park
  • * 2 dedicated baby changing facilities incorporating:
    • – Baby changing area, privacy cubicles for breast feeding
    • – Free to use baby bottle warmer – available on request at the food court and Debenhams
  • * Popular character children’s rides situated around the centre
  • * Children’s fashion shops which are all located on the ground floor
  • * Children’s toy shops: The Disney Store, Smiggle and Build-a-Bear

Disabled

The following facilities for disabled visitors are available:

  • * Dedicated parking spaces in our connecting car park
  • * Large fully enclosed passenger lift for mobility scooters
  • * 2 independent and fully equipped toilets, with wide doors, support fixtures and integral alarm
  • * All entrance doors to the shopping centre are fully automated
  • * In the event of an emergency evacuation of the centre we have:
    • – Refuge areas in parts of the centre where evacuation may be restricted due to any lift failure
    • – Specialist evacuation chairs on-site where appropriate
    • – Trained staff to undertakes transfers and evacuation using the specialist equipment
  • * Millercare Blackpool, located at Preston New Road, where visitors can hire out mobility scooters on a daily basis 01253 764054

Dogs

Please note that dogs are not allowed in the centre with the only exception to assistant dogs

Wi-Fi

The free Wi-Fi service at Houndshill, allows customers to use free Wi-Fi on their smartphones and tablets to browse the web. Visitors to the shopping centre can simply search for the Houndshill free WiFi, register and start browsing the internet in seconds.

Toilet

We have free to use toilet facilities on the first floor, at the top of the escalators next to the food court.

Photo Booths

Located on ground floor next to The Perfume Shop and first floor near the food court

ATM’s

ATM machines are located on the ground floor next to Timpsons

First Aid

Houndshill staff are first aid trained if you need any assistance please contact a member of the Houndshill team or call in at the Management Office, 17 Victoria Street, Blackpool.

 

Lost & Found Property

Should you lose any items whilst shopping at Houndshill please contact the Security Control Room on 01253 624722

 General opening hours

*Monday: 9:00 – 17:30

*Tuesday: 9:00 – 17:30

*Wednesday: 9:00 – 17:30

*Thursday: 9:00 – 17:30

*Friday: 9:00 – 17:30

*Saturday: 9:00 – 17:30

*Sunday: 10:30 – 16:30

*Bank holiday: 9:00 – 17:30

*Please note that some retailers may vary from these times, check with individual stores for further details.

**Some food court operators close at 4pm.

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Getting Here

By Train

Blackpool North Station:

Houndshill sits within 10 minutes walking distance of Blackpool North Station. Walk down Talbot Road towards the promenade turn left, walk to the famous Blackpool Tower and we are located directly behind

Blackpool South Station:

Houndshill sits within a 20 minute walking distance of Blackpool South Station. Walk down Seasiders Way towards Blackpool town centre and we are located adjacent to the famous Blackpool Tower

By Tram

Blackpool Transport operate Blackpool’s £100 million tramway system, their frequent and reliable tram service runs from Starr Gate to Freeport

Trams have level boarding and step free interiors and designated disabled/pushchair areas making them accessible to all

The closest stop for Houndshill Shopping Centre is North Pier , Houndshill is located behind Blackpool Tower

Timetable

By Car

Houndshill has 750 spaces offering direct and easy access to the shopping centre, the entrance to Houndshill Car Park is located on Coronation Street.
The car park has a height restriction of 6ft 3in.

Sat Nav Coordinates:
Please enter postcode FY1 4NY as your destination to locate our car park Access the ramp towards the entrance to the multi storey car park

Disabled Car Parking spaces are located on Level 2
Parent and child spaces are located on Levels 2,3,4

Houndshill is awarded the Park Mark Safer Parking Award

By Bus

Getting here by bus has never been easier. There are direct buses to the town centre from across the Fylde Coast, with links from Fleetwood, Cleveleys, Bispham, Poulton, St Annes & Lytham.

Many of the buses in Blackpool are less than 3 years old, with over half carrying free WiFi and USB charging points as standard. Every Blackpool Transport bus is fully accessible, making travelling by public transport even easier.

Download the Blackpool Transport App for all the information you need on how to get here, or visit: www.blackpooltransport.com